Shipping Policy
ORDERING INFO
Once an order has been placed, we cannot cancel it. Due to sanitary reasons, ALL SALES FINAL. If there is an error and the wrong style was shipped out, please contact us at [email protected] and we will assist you with getting the correct order.
*DURING THE HOLIDAY SEASON, WE ARE EXPERIENCING A MASS AMOUNT OF ORDERS.*
Please allow 2-5 additional business days for processing orders.
USPS delays are expected during the heavy traffic from the holiday season.
We appreciate your patience in receiving your order!
SHIPPING
Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.
Tracking may take up to 24-48 hours to update on the USPS website.
Posh Bombshell is not responsible for lost/ stolen shipments. If your tracking shows that the package was delivered, please contact USPS for more info.
If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to correct the shipping address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges in order for us to resend your package.
If you have questions or concerns about delays with the shipping process after you've received your racking info, please contact USPS.
Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or unsent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.
DOMESTIC ORDERS
PROCESSING TIME: 1-5 business days
DOMESTIC RECEIVING PARCEL: 3-5 business days *NOT including delays.
Business Days are Monday through Friday
We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not Posh Bomshell's responsibility and we appreciate your patience in receiving your package.
INTERNATIONAL ORDERS
Business Days are Monday through Friday
PROCESSING TIME: 1-5 business days
INTERNATIONAL RECEIVING PARCEL: 10-30 business days *NOT including delays.
*We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international and Canadian Orders.
RETURNS
Due to sanitary reasons, we do NOT accept returns or exchanges.
In the rare and inconvenient occasion of receiving a damaged item, please send us a message/picture of your damaged lash through our contact form on our website or e-mail us at [email protected]. Lashes are considered damaged if you at first receive a faulty pair, not after you have worn or touched them.
ORDERS LARGER THAN $100
If you are a first time customer, a phone number and e-mail are both required. We will contact you to confirm your order to prevent fraud.
We will ask that you write a written statement that you purchased these lashes yourself from www.PoshBombshell.com.